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Podcast: How to Create an Amazing Client Experience

Thursday, October 29, 2015 at 11:00 a.m. ET

In this enthusiastic and energetic presentation, customer service and experience expert, Shep Hyken, will show you how to deliver an amazing customer service experience that turns satisfied customers into customer evangelists.

There is a big difference between a satisfied customer and a loyal customer. Our most powerful weapon against our competition is the experience and service we deliver. We want loyal customers who will talk about their great experiences with their friends. Shep will introduce you to the concept of creating Moments of Magic®, a concept for managing every customer interaction. This is common sense, must-have information that unfortunately is not always so common.

Shep Hyken — Chief Amazement Officer, Shepard Presentations
Steve Miller— President, The Adventure


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